FAQ

Got a question? Concern? Or just want to say hi? If you look at the top of your screen you should see a header with a "Contact Us" button. If you do not see it you can go to our footer, look under Info, and click on it and it will redirect you to us.

Simply scroll down to the bottom of your page above the footer, there is a giant banner.

All you have to do is input your first name and your email address and just like that you are a part of our newsletter!

You can find our refund & return policy by going to our footer, it is under Help.

Simply click it and our page will automatically redirect you to it.

You can find our privacy policy by going to our footer, it is at the very bottom of the page.

Simply click it and our page will automatically redirect you to it.

You can find our terms of service by going to our footer, it is at the very bottom of the page.

Simply click it and our page will automatically redirect you to it.

You can find us on social media by either searching for us on Instagram or Facebook, "FedDirect", or going to our footer where we can redirect you to our social platforms.

Shipping And Delivery

We currently ship everywhere within the contiguous United States. For more information, please visit our shipping policy.

We package and ship on Mondays and Wednesdays.

We ask that you pick up and refreeze your meat between 6-8 hours of delivery. If your meat is not refrozen within that timeframe we cannot guarantee that it is safe to eat.

It depends on when you order your box, we ship on Mondays and Wednesdays.

Because of that, sometimes your order can be shipped the day after your order, and sometimes it takes 4-5 days to ship your order.

First check your order progress, some of our orders are handled by a third party and can have delays.

If there are still problems even after you check the order progress, please contact us.

You can find our shipping policy by going to our footer, it is under Help.

Simply click it and our page will automatically redirect you to it.

Sometimes due to our inventory and the availability of certain products we have to switch out certain cuts for similar ones.

However, if you believe you received an entirely wrong box, please contact us below.

No it is not necessary to be home as soon as your order is delivered.

However we recommend you do and that your order is refrozen within 6-8 hours.

Boxes

We have different types of boxes to suit any need! We have a small, medium, large, and a custom box!

Sadly we do not do wholesale yet, however we may in the future.

If your meat has arrived thawed, first make sure it is 40°F or less, we recommend you use a meat thermometer to check. If any of the meat is above 40°F discard it, if it has been under eight hours since delivery, please contact us so we can help. Even if the meat is a little thawed as long as it is under 40°F it is still re-freezable and safe.

Cows

Yes, all of our meat is certified by the USDA and we use a USDA certified butcher facility to process all of our meat, your safety is our number one priority!

Our farm is located in Upstate New York, Berne. We own over 100 acres of land, with multiple houses and multiple barns, its like any other farm you have seen in the movies!

All of our cows are grass fed and we don’t influence their diet with hormones, antibiotics, etc. We like to let nature provide for them, we also have numerous apple trees in our fields and the cows love them. Before our cows are ready to be processed we put them through a process called ‘finishing’. During this process we give them grain and hay which makes the flavor of the meat taste better and not as strong. The cows also love it and it is not bad for them like hormones, antibiotics, etc.

According to the FDA, It depends on the type, most cuts can be kept frozen up to 12 months, including roasts, steaks, etc.

However ground beef can only be kept frozen for around four months, by then you lose a lot of the quality of the meat and it is not worth having.

Most of the cow can only be refrigerated for around 5 days to a week. Ground beef however only lasts 1-2 days.

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